Privacy Policy

We know your privacy is important, which is why City National Bank maximizes your control over the disclosure of your own personally identifiable information. Through transparency, accountability, and adhering to legal standards, we optimize your online experience and ensure that your data is protected. Please note that by using our website, you agree to be bound by the terms of this Privacy Policy.

Information We Collect

We aggregate personally identifiable information and non-personally identifiable information.

Personally identifiable information we may collect includes, but is not limited to, the following data:

  • First name and last name
  • Email address
  • Phone number
  • Street address
  • Country of residence

This sort of data is only collected if you voluntarily disclose it via an action on our site (filling out a contact form, making a purchase with a credit card, etc.). Unless you are a site administrator, you do not need to provide any of the aforementioned information in order to use this site.

Non-personally identifiable information we may collect includes, but is not limited to, the following data:

  • Device information (OS type or browser type)
  • Internet Protocol (IP) address
  • Browser device (i.e. laptop or mobile)
  • Usage (pages viewed, amount of time on page, exit URLs, etc.)
  • Preferred language
  • Location
  • Cookie ID

Anonymous data is collected through tools such as cookies, which are text files that collect standard login and user behavior information. Cookies enable you to receive customized web pages based on your past site behavior.

How We Collect Information

The following events are some ways in which we would collect your information:

  • Request for product, service, or information

How We Use Information

The following events are some ways in which we would use your data to optimize user experience:

  • Sending relevant information (product information, policy updates, event announcements, etc.)
  • Responding to your questions and concerns
  • Providing products and services
  • Conducting site improvements

Please note that in the event of a sale involving a substantial portion of our business assets, customer information might be among those transferred assets.

Business Partner and Third-Party Access

If we work with business partners and third parties regarding your data, these entities are only granted access to your information to the extent in which they can do their jobs. They may perform some of the following functions on our behalf:

  • Providing promotional materials
  • Email contact
  • Data management
  • Credit card and payment processing
  • Customer service

Business partners and third parties may also wish to extend special offers to you on their behalf. In this event, we may use your personal information to assist them in offering you products, services, and information. Additionally, we may act as an intermediary, such as sending you an email on their behalf.

Other than for the specific purposes set forth in this privacy policy, we will not disclose your personal information to any third parties unless we obtain your prior consent, or are legally compelled to do so. In addition, we will not contact you without your permission except as specified above, or in connection with registration purposes.

How We Protect Your Information

We have several protocols in place when it comes to protecting your sensitive information whether you enter, submit, or access it.

Secure Socket Layer Certificate

When you submit your information through an online form, we offer a secure server. The information you provide during an online transaction is transmitted via Secure Socket Layer (SSL) technology. Your sensitive information, such as credit card details, can only be accessed by those who are authorized with special rights to our systems, and these individuals are required to keep information confidential. You can identify our SSL certificate in the website address bar, which will contain a lock icon and https:// at the beginning of the website address.

Children’s Online Privacy Protection Act Compliance

We are in compliance with the requirement of COPPA (Children’s Online Privacy Protection Act). We do not collect any information from anyone under 13 years of age. Our website, products, and services are all directed to people who are at least 13 years old or older.

Additional Privacy Information

The above privacy policy applies primarily to this microsite. We also have a more comprehensive privacy policy posted on our primary website.

Privacy Agreement

This policy may change at any time and will be updated on this website. We encourage you to check for policy updates regularly, and if you do not agree with this or any revised policy, we ask that you exit the website immediately.

If you have any questions about our company’s privacy policy, or would like any currently collected data removed, please do not hesitate to contact us: